This is what a lot of people forget: They talk, they act by always thinking that this is all that is perceived in interactions. What they forget: The emotions of others.
In Digital Transformation project launches managers focus on all relevant information they are sharing. Teams are instructed what to do, what the next steps are. Everything seems to be fine. One team member is insisting on a dedicated topic. Understood, I noted it down. Next topic.
After a period of time, the manager is surprised that this team member is not delivering. The latest exchange was clear for him. But he forgot and even didn’t notice the discomfort of the colleague.
Are you always aware of the way how you make people feel? If you ask them what would they say?