Someone is telling you a story and you are struggling?
Struggling not content related. Struggling because you have no clue what opinion the speaker has?
It is sometimes not easy to get in touch with people who have no attitude. Attitude helps to better understand the context, the view and finally the person you are in contact with.
Therefore, when you get in touch with people be transparent, express what you intend to do, what you think. This is helping others as well as it helps you!